(RMA) RETURN MATERIAL AUTHORIZATION

Product returns are a reality for almost all businesses. Whether the product is defective or upgraded, all returns require a level of administration and customer touch independent of the sales process. Pre-authorization is required before products are shipped, examined and returned. In some cases, the product must be destroyed and may require a certificate of destruction.

The Return Material Authorization (RMA) process is an opportunity to enhance your relationship with the customer. H&A offers turnkey RMA solutions incorporating your specific business rules.

Programs Solutions:

[SALES LEAD MANAGEMENT] [DATABASE MARKETING]
[CUSTOMER RELATIONSHIP MANAGEMENT (CRM)]
[RMA PROGRAM ADMINISTRATION] [DIRECT MARKETING SERVICES]
[INTERNET MARKETING] [QUANTITATIVE RESEARCH] [QUALITATIVE RESEARCH]
[VARIABLE COMPENSATION MANAGEMENT]
[ALTERNATE CHANNEL REVENUE ACCOUNTING]
[CUSTOMER SERVICE SUPPORT]